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What are the skills impacting front desk manager jobs in Lebanon the most? Well, hotel receptionists are the first point of contact with customers. So, they greatly impact the client’s first impression regarding the quality of services. Keep reading to discover five core skills that contribute to an exceptional customer experience.     

Leadership Competencies and Front Desk Manager Jobs in Lebanon

The front office managers interact daily with other departments like housekeeping and maintenance. So, they should possess leadership and management qualities to ensure a smooth workflow. 

Oral Communication and Front Desk Manager Jobs in Lebanon

Another important skill is communication, particularly in its oral form. In reality, front desk manager jobs in Lebanon are based, to a great extent, on phone etiquette. They also require mastering effective in-person communication with customers visiting the hotel to spend a vacation.

Sales Skills and Front Office Director Careers

Besides the skills discussed earlier, the front office director should possess some sales techniques. In specific, they should master convincing customers without any previous booking to decide to stay at the hotel. Also, basic knowledge of accounting systems is desirable for front office executives. They should be fast in making mental math calculations.

Technology Skills and Front Office Manager Jobs

Front desk manager jobs in Lebanon also greatly depend on the use of technology. So, the employees should be adept in the use of devices like tablets as well as data entry and booking software systems.

Time Management and Front Office Executive Careers

Lastly, knowing how much time to assign for each task is quite important. So, the front office executive should manage the schedule effectively. For instance, phone inquiry calls should not last longer than a few minutes, and greeting visitors should be of moderate duration.